Quill connects to your inbox, learns your products, and drafts professional replies grounded in your actual inventory. You review or auto-send.
Hi Maya — yes, the Sand Linen Runner (96") came back in stock this morning. We have 18 in the warehouse — I've reserved one for you for 24 hours.
Hi Jordan,
I'm so sorry the Brass Table Lamp arrived with a cracked shade. I've started a free replacement from the same lot () — it'll ship today via priority and reach you by Thu, May 1.
No need to send the damaged one back. If anything else looks off, just reply here.
Best,
Lena
Hearth & Hollow · Customer Care
Quill ships in an afternoon. No re-platforming, no plugins to maintain — just connect, teach it your catalog, and watch the queue drain.
One-click Outlook OAuth, or paste an app password for Gmail. We never read mail until you tell us to.
Drop a CSV, paste a Notion doc, or sync directly from Shopify. Quill builds a private knowledge graph of your catalog.
New emails are answered before your second coffee. Review, tweak the auto-send threshold, or let Quill handle the routine.
Every reply is grounded in something real — an order, a SKU, a policy you wrote. No hallucinations. No "as an AI assistant." Just clear, on-brand answers.
Pulls from your real inventory and KB. Every claim cites the SKU, policy, or doc it came from — so the customer gets the right answer the first time.
Run Gmail and Outlook side by side. Replies route back to the inbox they came from — no cross-wired threads, no "send from" mistakes.
Built-in bulk-mailer detection and personal-domain gates. Quill never burns a token replying to Zillow, PetSmart, or your own newsletter.
Recognizes order numbers in any format and pulls the actual order — items, tracking, shipping address — into the draft. No more "what's your order ID?"
Every plan starts with a 14-day free trial. No credit card to start.
For one inbox and a steady trickle.
For shops running both Gmail + Outlook.
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Connect your inbox in under five minutes. Quill drafts the first reply before your trial alert even hits your phone.